What is changing and why?
Over the last 12 months, Openreach have been making plans which will result in the UK’s Public Switched Telephone Network (PSTN) being switched off by 2025. The project started at the beginning of 2020 and will gather momentum over the coming months and years.

BT Openreach plan to shut down the ageing Copper Wire Telephone Network and replace it with a Fibre Optic Broadband Network. One of the main reasons for this change is because the download speeds that users experience with a Copper Network is widely dependant on how far away their premises are from the telephone exchange. Reliability is also an issue, with connections dropping out very easily. Fibre Connectivity transmits data more quickly, has fewer reliability issues and also allows more flexibility due to its breadth and speed.

What does this mean?
Our priority is always ensuring our customers’ security systems are operating correctly and reliably. These changes will have a major impact on security systems, telecare systems and even such things as lift alarms – all of which we need to use in the event of an emergency.

Your alarm signalling system currently uses a device which is connected directly to your telephone line. This will not operate after the Openreach changes.

What do you need to do now?
You may have already been affected by this change.

For single path units using only PSTN, the PSTN path is the only way your signalling device can communicate out to either the Alarm Receiving Centre or for some of our customers their mobile phones. If you believe your local telephone exchange has already been digitalised you need to contact us urgently.

Due to the complex combinations of equipment and the varying ages of our customers systems, unfortunately there is no uniformed solution that can be applied to all of our customers to resolve this change.

Whilst the majority of our customers will simply need to replace their current signalling device, there are some customers who will need a more tailored approach due to the age, location or type of their current security system.

Our aim is to assess your security needs from the detailed specifications we hold on file for your system. We will then contact you closer to your next routine maintenance visit to advise on what needs to change in order to keep your signalling working. If you have any concerns prior to your maintenance being carried out or if you are aware that your line has recently been changed or is due to be changed then please let us know.

We are available Monday – Friday 09:00 – 17:00 to help with any questions and if you want to enquire about changing your signalling. You can call our sales team on 0118 9811 428 (option 2) or email sales@berkeleyguard.com.

If you have any questions or queries please visit our website to view our FAQ’s.

As always, we are available to answer any questions that you may have, and should you have any queries before we carry out this critical upgrade, please do not hesitate to contact us.